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We make things work. Our unique approach combines experience in AWS, cloud development and integration technologies to ensure you get a safer, more reliable and more efficient system.

Rely on enhanced support with 24/7 expert assistance, comprehensive AWS account management and resource monitoring to ensure your cloud infrastructure operates efficiently and securely.

CloudNest™ ensures your cloud security is not just reactive but proactively fortified, keeping you one step ahead of potential threats.

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Delivers enhanced support with 24/7 expert assistance, comprehensive AWS account management and cost optimization,

whilst delivering essential services including monitoring across your resources, AWS account, service limits and certificate expiries, ensuring your cloud infrastructure operates efficiently and securely.

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Our full suite includes disaster recovery support, incident management, backup and restore management, tailored problem management and detailed playbooks. We keep your environment reliable, allowing your team to focus on your next big milestone, instead of solving problems.

For further enhancement, choose from our core Add-Ons, including application-level availability monitoring, start/stop operations, data replication monitoring and support for Level 2 issues, ensuring even greater operational continuity and efficiency

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24/7 Support

With BASE2 support in Australia, USA, Germany, Canada, Brazil and South Africa, you can rely on 24/7 support with our follow-the-sun model. Get first-level infrastructure support and assistance with code-related issues, disaster recovery, BCP, and HA processes. Stay connected through Slack, video conferencing and phone calls.

AWS Account Support

BASE2 provides AWS Account Support by continuously monitoring key AWS services and resources. Tools like GuardDuty, Shelvery, and Washery are used to detect security threats, manage backups and flag stagnant resources. Metrics are pushed to CloudWatch, and alarms are triggered for anomalies. This proactive monitoring ensures that BASE2 customers' AWS environments are secure, compliant, and optimised, providing peace of mind and better operational efficiency.

Monitoring

Monitoring services collect metrics, logs and events to ensure efficient resource operation and detect issues early. BASE2’s Guardian tool automates the creation of AWS CloudFormation templates for consistent monitoring with AWS CloudWatch. It offers default alarm templates, customizable alert channels, and Lambda functions to track additional metrics, ensuring comprehensive and streamlined monitoring across AWS environments.

Level 1 Support

Level 1 support in AWS handles basic issues and routine inquiries. BASE2 improves this process with BASE2Bot, a Slack plugin that forwards customer messages to the BASE2 channel for quick responses. BASE2Bot ensures that routine problems are addressed efficiently, minimising disruptions and maintaining smooth operations. Its availability during off-hours provides timely support, enhancing customer experience and operational continuity.

Cost Management/Optimisation

Managing AWS costs is important for all businesses - in our experience understanding AWS costs and invoices is often a misunderstood process, BASE2 will help you on this journey, with a proven methodology that will review your AWS costs, perform rightsizing of workloads, identify the potential for architectural and infrastructure improvements to assist with cost reduction. Leveraging AWS recommendations, the process to commit to savings and reserved instances plans is explained, providing better certainty and comfort, into the purchase and commitment process.  

Incident Management

AWS incident management involves detecting and resolving issues impacting cloud infrastructure using services like CloudWatch, CloudTrail, and Systems Manager. BASE2 enhances this process with Guardian for consistent monitoring and GuardDuty for proactive threat detection. Guardian automates monitoring templates, while GuardDuty continuously identifies security threats. This approach ensures reliability, timely responses, and comprehensive security for customers, minimising risks and maintaining operational continuity.

Disaster Recovery Support

AWS disaster recovery ensures quick restoration of applications and data after disruptions, using services like Elastic Disaster Recovery and S3 for backup and replication. BASE2 manages disaster recovery with Shelvery, a serverless tool that automates backup creation and replication across AWS regions. This ensures critical data is accessible during outages, minimising downtime and enabling swift restoration for business continuity.

1

24/7
Support

AWS Account
Support

Performance
Monitoring 

Level 1

Support 


Cost
Optimization

Incident
Management 

Disaster Recovery Support

24/7 
Support
With BASE2 support in Australia, USA, Germany, Canada, Brazil and South Africa, you can rely on 24/7 support with our follow-the-sun model. Get first-level infrastructure support and assistance with code-related issues, disaster recovery, BCP, and HA processes. Stay connected through Slack, video conferencing and phone calls.
With BASE2 support in Australia, USA, Germany, Canada, Brazil and South Africa, you can rely on 24/7 support with our follow-the-sun model. Get first-level infrastructure support and assistance with code-related issues, disaster recovery, BCP, and HA processes. Stay connected through Slack, video conferencing and phone calls.
AWS Account
Support
BASE2 provides AWS Account Support by continuously monitoring key AWS services and resources. Tools like GuardDuty, Shelvery, and Washery are used to detect security threats, manage backups and flag stagnant resources. Metrics are pushed to CloudWatch, and alarms are triggered for anomalies. This proactive monitoring ensures that BASE2 customers' AWS environments are secure, compliant, and optimised, providing peace of mind and better operational efficiency.
BASE2 provides AWS Account Support by continuously monitoring key AWS services and resources. Tools like GuardDuty, Shelvery, and Washery are used to detect security threats, manage backups and flag stagnant resources. Metrics are pushed to CloudWatch, and alarms are triggered for anomalies. This proactive monitoring ensures that BASE2 customers' AWS environments are secure, compliant, and optimised, providing peace of mind and better operational efficiency.
Performance
Monitoring 
Monitoring services collect metrics, logs and events to ensure efficient resource operation and detect issues early. BASE2’s Guardian tool automates the creation of AWS CloudFormation templates for consistent monitoring with AWS CloudWatch. It offers default alarm templates, customizable alert channels, and Lambda functions to track additional metrics, ensuring comprehensive and streamlined monitoring across AWS environments.
Monitoring services collect metrics, logs and events to ensure efficient resource operation and detect issues early. BASE2’s Guardian tool automates the creation of AWS CloudFormation templates for consistent monitoring with AWS CloudWatch. It offers default alarm templates, customizable alert channels, and Lambda functions to track additional metrics, ensuring comprehensive and streamlined monitoring across AWS environments.
Level 1
Support 

Level 1 support in AWS handles basic issues and routine inquiries. BASE2 improves this process with BASE2Bot, a Slack plugin that forwards customer messages to the BASE2 channel for quick responses. BASE2Bot ensures that routine problems are addressed efficiently, minimising disruptions and maintaining smooth operations. Its availability during off-hours provides timely support, enhancing customer experience and operational continuity.
Level 1 support in AWS handles basic issues and routine inquiries. BASE2 improves this process with BASE2Bot, a Slack plugin that forwards customer messages to the BASE2 channel for quick responses. BASE2Bot ensures that routine problems are addressed efficiently, minimising disruptions and maintaining smooth operations. Its availability during off-hours provides timely support, enhancing customer experience and operational continuity.
Cost Management/Optimization
Managing AWS costs is important for all businesses - in our experience understanding AWS costs and invoices is often a misunderstood process, BASE2 will help you on this journey, with a proven methodology that will review your AWS costs, perform rightsizing of workloads, identify the potential for architectural and infrastructure improvements to assist with cost reduction. Leveraging AWS recommendations, the process to commit to savings and reserved instances plans is explained, providing better certainty and comfort, into the purchase and commitment process.  
Managing AWS costs is important for all businesses - in our experience understanding AWS costs and invoices is often a misunderstood process, BASE2 will help you on this journey, with a proven methodology that will review your AWS costs, perform rightsizing of workloads, identify the potential for architectural and infrastructure improvements to assist with cost reduction. Leveraging AWS recommendations, the process to commit to savings and reserved instances plans is explained, providing better certainty and comfort, into the purchase and commitment process.  
Incident
Management 
AWS incident management involves detecting and resolving issues impacting cloud infrastructure using services like CloudWatch, CloudTrail, and Systems Manager. BASE2 enhances this process with Guardian for consistent monitoring and GuardDuty for proactive threat detection. Guardian automates monitoring templates, while GuardDuty continuously identifies security threats. This approach ensures reliability, timely responses, and comprehensive security for customers, minimising risks and maintaining operational continuity.
AWS incident management involves detecting and resolving issues impacting cloud infrastructure using services like CloudWatch, CloudTrail, and Systems Manager. BASE2 enhances this process with Guardian for consistent monitoring and GuardDuty for proactive threat detection. Guardian automates monitoring templates, while GuardDuty continuously identifies security threats. This approach ensures reliability, timely responses, and comprehensive security for customers, minimising risks and maintaining operational continuity.
Disaster Recovery Support
AWS disaster recovery ensures quick restoration of applications and data after disruptions, using services like Elastic Disaster Recovery and S3 for backup and replication. BASE2 manages disaster recovery with Shelvery, a serverless tool that automates backup creation and replication across AWS regions. This ensures critical data is accessible during outages, minimising downtime and enabling swift restoration for business continuity.
AWS disaster recovery ensures quick restoration of applications and data after disruptions, using services like Elastic Disaster Recovery and S3 for backup and replication. BASE2 manages disaster recovery with Shelvery, a serverless tool that automates backup creation and replication across AWS regions. This ensures critical data is accessible during outages, minimising downtime and enabling swift restoration for business continuity.

Package

$0.0k

Feature

  • 27/7 Support
  • Monitoring
  • AWS Account Suppiler
  • Cost Management/Optimisation 
  • Disaster Recovery Support
  • Incident Management 
  • Backup and Restore Management 
  • Problem Management and Playbooks 
  • Level 1 Support

Package

$0.0k

Feature

  • Audit and Risk Management
  • Lockdown/hardening 
  • Security Logging 
  • OWASP Configuration 
  • Pentest Analysis and Remediation Plan/Do
  • Web Application Firewall
  • Package Vulnerability Reporting
  • Asset Discovery 
  • Encryption Advice
LET’S GET STARTED

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Melbourne

Level 3, 44 Clifton St
Prahran VIC 3181, 
Australia

1300 713 559

info@base2services.com

Austin

11801 Domain Blvd, 3rd Floor Austin TX 78758, 
USA

+1 646 586 9485

Berlin

4. OG, Potsdamer Str. 182 10783 Berlin, Germany

+49 30 2000 5370

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